What is the difference between POP and IMAP?
How do I check spam mail?
Whitelisting and Blacklisting
     Quickly whitelist an address
     Quickly blacklist an address
     Manually add a whitelist entry
     Manually add a blacklist entry
Adjust SPAM filter sensitivity
Setup email forwarding
Vacation Message/Auto Responder
POP/IMAP settings

What is the difference between POP and IMAP?
POP downloads a copy of your messages from our server and stores them locally on your device. The benefits to POP are offline viewing and long-term storage. IMAP acts like a direct link to the server where you can view messages, but your device does not store them locally. The benefits to IMAP are speed and synchronization between devices. If you delete a message on IMAP, it is deleted across all devices that are configured with IMAP.

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How do I check spam mail?
IMAP
In the list of folders on your device, click on the Spam folder. It will list any messages that have been filtered.
Webmail
Go to webmail.vail.net or webmail.colorado.net and login with your email address and password.
On the left, click the Spam folder.
If there are messages in the Spam folder that you want to keep, click and drag them to your Inbox folder.

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Whitelisting and Blacklisting
Email from senders in your whitelist will be sent directly to your inbox. Email from senders in your blacklist will be filtered so that they do not go to your inbox.
To make changes to your whitelist or blacklist, you must login to webmail with your email address and password at webmail.vail.net or webmail.colorado.net.

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Quickly whitelist an address
  1. On the left, click the Spam folder.
  2. Click on a message to highlight it.
  3. Above the list of messages, click Allow Sender.


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Quickly blacklist an address
  1. From the inbox, click on a message to highlight it.
  2. Above the list of messages, click Block Sender.


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Manually add a whitelist entry
  1. On the left, click Spam Settings.
  2. Under Edit Spam Lists, click From: Whitelist.
  3. In the box next to Enter new value:, type in the email address you would like to whitelist, and click Add.
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Manually add a blacklist entry
  1. On the left, click Spam Settings.
  2. Under Edit Spam Lists, there are 2 different blacklists. One of them is used to block emails by email address, and the other is to block emails based on keywords in the Subject field.
    • To block a particular email address:
      1. Click From: Blacklist.
      2. In the box next to Enter new value:, type in the email address you would like to block, and click Add.
    • To block email containing particular key words:
      1. Click Subject Blacklist
      2. In the box next to Enter new value:, type in a key word (for example, insurance) and click Add
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Adjust SPAM filter sensitivity
  1. Go to webmail.vail.net or webmail.colorado.net and login with your email address and password.
  2. On the left, click Spam Settings.
  3. The default setting is Normal (with Quarantine), but if you're receiving a lot of junk, you can try selecting Strict.
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Setup email forwarding
  1. Go to webmail.vail.net or webmail.colorado.net and login with your email address and password.
  2. On the left, click Email Settings.
  3. Under Forwarding, click in the box that says (Add New Forward), and type in the email address you want mail to forward to.
    • If you still want to receive the mail and not just forward everything, check the box that says Keep a copy of forwarded messages in this mailbox
  4. Click Update Forwards
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Vacation Message/Auto Responder
  1. Go to webmail.vail.net or webmail.colorado.net and login with your email address and password.
  2. On the left, click Email Settings.
  3. Under Vacation Message/Auto Responder, set the start and end dates for your vacation message.
  4. Type in a message subject and vacation message. This is the message that people will receive as a response when they email you and the Vacation Message is enabled.
  5. Check Enable vacation message:
  6. Click Update Vacation Message
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POP/IMAP settings
Vail.net
Colorado.net
Incoming
Incoming
Server
mail.vail.net
 Server
mail.colorado.net
Username
Your full email address
 Username
Your full email address
Port
POP: 110 / IMAP: 143
 Port
POP: 110 / IMAP: 143
SSL
off
 SSL
off
Authentication
password
 Authentication
password
Outgoing
Outgoing
Server
securemail.vail.net
 Server
securemail.colorado.net
Port
587
 Port
587
SSL
off
 SSL
off
Authentication
password
 Authentication
password

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